Shipping policy

Order Processing

FruitFast ships orders from Northern Michigan. We work to process and ship orders as quickly as possible on normal business days. Estimated delivery dates shown at checkout are estimates and may be affected by carrier schedules, holidays, weather, inventory availability, or other circumstances outside our control.

Once your order ships, tracking information will normally be sent to the email address associated with your order.

Shipping Carriers

Depending on the destination, package size, service selected, and availability, orders may ship using USPS, UPS, FedEx, or another available carrier or service.

Some economy services may use more than one carrier during transit, including services where final delivery is completed by USPS.

Juice Concentrates and Refrigeration

FruitFast juice concentrates are bottled and cold stored before shipment. Because these are highly concentrated products, they are stable during normal shipping and do not require refrigerated transportation or cold packs.

Please refrigerate or freeze juice concentrates after delivery to maintain product quality.

Delivery Estimates

Carrier delivery dates are estimates unless a guaranteed shipping service is specifically purchased. FruitFast is not responsible for carrier delays caused by weather, service disruptions, natural disasters, peak shipping periods, customs delays, or other circumstances outside our reasonable control.

If tracking shows an unusual delay or your package has not arrived within the expected delivery window, please contact us so that we can help review the shipment.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please review your shipping information carefully before submitting your order.

If an order is returned to us because of an incorrect, incomplete, refused, or undeliverable address, additional shipping charges may apply before the order can be sent again.

Free Shipping and Promotions

Free-shipping promotions apply only to qualifying products and destinations as displayed on FruitFast.com or at checkout. Bulk products, oversized shipments, wholesale orders, and certain destinations may be excluded.

Damaged Shipments

If your shipment arrives damaged, leaking, or otherwise compromised, please contact us promptly. For the quickest resolution, we ask that damage be reported within 7 days of delivery and that you include photographs of the product, shipping carton, shipping label, and visible damage.

International Shipping

FruitFast may ship select products internationally. Unless otherwise stated at checkout, international orders are shipped on a Delivered At Place (DAP) basis.

The customer is responsible for applicable import duties, VAT, GST, customs brokerage charges, taxes, and other fees assessed by the destination country or carrier.

International transit estimates do not include customs processing time. Customs inspections and delays are outside FruitFast's control.

Refused or unclaimed international packages that are returned to us are subject to our Return and Refund Policy. Original shipping, return shipping, customs, brokerage, and carrier fees are not refundable.

Questions

FruitFast / Brownwood Acres Foods, Inc.
Phone: 1-877-591-3101
Email: help@fruitfast.com