Guarantee
Customer satisfaction has been a priority of our family business for generations. Whether you are ordering from FruitFast for the first time or have been with us for years, we want you to feel confident buying directly from us.
If you purchase an eligible product directly from FruitFast.com or from our retail store and decide it is not right for you, contact us within 90 days of purchase. Our satisfaction guarantee is designed to let you try one eligible product with confidence—not to make multi-unit, case, stock-up, or bulk purchases risk-free.
The Short Answer
Try FruitFast with confidence for 90 days. If you purchase an eligible product directly from FruitFast.com or our retail store and decide it is not right for you, contact us within 90 days.
The satisfaction guarantee covers one opened unit of an eligible product per customer or household. It is intended for trying a product—not for returning multiple bottles, stock-up quantities, cases, or bulk purchases.
To receive a refund, you must return the unused portion of the eligible trial unit according to the instructions provided by FruitFast customer service. The refund is issued after the required return is received and reviewed. Original shipping charges are non-refundable.
Orders purchased through Amazon, Walmart, eBay, or another third-party marketplace are subject to that marketplace's order, return, and refund process.
Contact us within 90 days of the direct FruitFast purchase.
Covers one opened unit of an eligible product per customer or household.
Multiple bottles, cases, bulk items, and unusually large quantity purchases are excluded.
What the 90-Day Guarantee Covers
The guarantee is designed to let customers try an eligible FruitFast product with confidence. It is not a bulk-purchase, stock-up, or multiple-unit return program.
Purchased Directly from FruitFast
The product must have been purchased directly through FruitFast.com or from our retail store.
Request Made Within 90 Days
Contact FruitFast within 90 days of the original purchase date so we can review the order and provide return instructions if needed.
One Opened Trial Unit
The satisfaction guarantee covers one opened unit of an eligible product per customer or household. To receive a refund, the unused portion of that eligible trial unit must be returned according to FruitFast customer-service instructions.
Eligible Trial-Unit Purchase Price
Approved satisfaction-guarantee refunds cover the purchase price of the eligible trial unit. Shipping and other non-product charges are excluded.
What Is Not Covered
Multiple Units, Cases & Stock-Up Purchases
The satisfaction guarantee covers one opened unit of an eligible product. Buying several bottles or packages does not make every unit refundable under the 90-day guarantee. Multiple quantities, case purchases, stock-up orders, and unusually large quantity purchases are excluded from the satisfaction-guarantee refund.
Bulk Items
Bulk products are excluded from refunds under the 90-day satisfaction guarantee. Bulk purchases may be subject to separate sales terms.
Original Shipping Charges
Original shipping charges are non-refundable under the satisfaction guarantee.
Third-Party Marketplace Purchases
Purchases from Amazon, Walmart, eBay, or another marketplace are not covered by FruitFast's direct-purchase guarantee. Use the marketplace's order-support process.
Requests Outside the Guarantee Period
The 90-day guarantee applies to qualifying requests made within 90 days of the direct purchase date.
How to Request a Guarantee Refund
Contact FruitFast before sending anything back. We will review the purchase and provide return instructions. The unused portion of the eligible trial unit must be returned before a satisfaction-guarantee refund is issued.
Contact FruitFast
Call or email us with your order information and let us know which product you are contacting us about.
We Review the Order
We confirm that the purchase was made directly from FruitFast, falls within the 90-day period, and qualifies as the one eligible trial unit covered by the satisfaction guarantee.
Return the Unused Portion
Return the unused portion of the eligible trial unit as directed by FruitFast customer service. The return is required to receive the satisfaction-guarantee refund. Once the returned product is received and reviewed, the approved refund is processed for that eligible unit's product purchase price.
This Is a “Try It With Confidence” Guarantee
The 90-day satisfaction guarantee is intended to protect the first opened unit you try. It does not turn a six-bottle order, case purchase, stock-up quantity, or bulk purchase into a fully refundable trial.
If you also have unopened units from the same order, contact us before returning anything. Any eligibility for those unopened items is handled separately under the applicable standard return policy and is not part of the satisfaction guarantee.
Important: The unused portion of the one eligible trial unit must be shipped back to FruitFast before the satisfaction-guarantee refund can be issued.
Have Your Order Number Ready
Your order number, purchase date, and the product involved help us locate the order and assist you more quickly.
Amazon, Walmart, eBay & Other Marketplace Purchases
Marketplace Orders Follow Marketplace Policies
If you purchased a FruitFast product through Amazon, Walmart, eBay, or another third-party seller or marketplace, the order was processed through that platform rather than directly through FruitFast.com.
Returns, refunds, damaged-order claims, and order-support requests for those purchases should be submitted through the marketplace or seller from which the order was purchased.
This distinction lets each order be handled under the policies and protections that applied when the transaction was made.
Why Buy Direct from FruitFast?
Buying directly from FruitFast gives you a direct relationship with our family business and access to the policies and customer-service options we control ourselves.
FruitFast's 90-Day Guarantee
Eligible direct purchases receive the protection described on this page.
Direct Customer Service
Our team can work directly from your FruitFast order record when you have questions about the product, shipment, or return.
Account & Rewards Features
Qualifying direct purchases can participate in account features and rewards available through FruitFast.com.
Support a Family Business
Direct purchases help support the people, products, operations, and customer service behind FruitFast and Brownwood Acres.
Frequently Asked Questions
How long do I have to contact FruitFast?
Contact us within 90 days of the purchase date for an eligible direct purchase.
If I buy several bottles, can I return all of them under the 90-day guarantee?
No. The satisfaction guarantee is designed to let you try an eligible product with confidence and covers one opened unit per customer or household. Multiple bottles, cases, stock-up quantities, and bulk items are not covered as satisfaction-guarantee returns.
If you also have unopened units, contact FruitFast before returning them. Any return eligibility for those unopened items is handled separately under the applicable standard return policy.
Do I need to return the product?
Yes. To receive a refund under the 90-day satisfaction guarantee, you must return the unused portion of the eligible trial unit. Contact us before shipping anything back so we can provide the correct return instructions. The refund is processed after the returned product is received and reviewed.
Are bulk products covered?
No. Bulk items are excluded from refunds under the 90-day satisfaction guarantee.
Will my original shipping charge be refunded?
No. Original shipping charges are non-refundable under this satisfaction guarantee.
What if I bought the product on Amazon?
Use Amazon's order-support, return, or refund process for an Amazon purchase. The same principle applies to Walmart, eBay, and other third-party marketplaces.
What if my package arrived damaged?
Shipping damage is handled separately from ordinary satisfaction-guarantee returns. Contact FruitFast promptly and keep the product, shipping carton, label, and packing material until we review the issue. Photos can help us document the damage.
Questions About Your Order?
We're happy to help determine whether the guarantee applies and what you should do next.
Call toll-free:
1-877-591-3101
Email:
help@fruitfast.com
Please include your order number when contacting us about an existing purchase.
Guarantee summary: The 90-day satisfaction guarantee is a try-it-with-confidence program covering one opened unit of an eligible product per customer or household when purchased directly from FruitFast.com or our retail store. Multiple-unit, case, stock-up, unusually large quantity, and bulk purchases are excluded from the satisfaction-guarantee refund. Original shipping charges are non-refundable. Third-party marketplace purchases are governed by the marketplace or seller's applicable policies. Return of the unused portion of the eligible trial unit is required before FruitFast issues a satisfaction-guarantee refund.