Order/Shipping Information
We want ordering from FruitFast to be straightforward from checkout through delivery. This page covers order processing, shipping, tracking, returns, international orders, and how to reach us if something goes wrong.
FruitFast orders ship from northern Michigan. After you place an order, we send an order confirmation, followed by a shipping confirmation with tracking when your package leaves our facility.
The Short Answer
Free shipping is available on eligible retail orders over $99 within the continental United States. Bulk items, pails, and non-continental U.S. destinations are excluded.
Most in-stock orders placed before our daily business-day shipping cutoff are prepared promptly. Once the package ships, use the tracking link in your shipping confirmation for the most current delivery information.
Eligible retail orders over $99 in the continental U.S.
FruitFast orders ship from our northern Michigan operation.
A tracking link is emailed after your order ships.
One opened unit of an eligible product per customer or household. Return of the unused portion is required for refund.
Placing an Order
After your order is submitted, FruitFast sends an order confirmation to the email address provided at checkout. Review the confirmation carefully and contact us as soon as possible if you notice an address, product, quantity, or other order detail that needs attention.
Customer Accounts
Creating an account makes it easier to review recent orders and use account features available through the FruitFast store.
FruitFast Rewards
Eligible purchases can earn FruitFast reward points when made through a qualifying customer account. Reward availability, redemption values, and program terms can change, so use the rewards information shown in your account for current details.
Order Processing
We work to pack in-stock orders quickly on normal business days. Orders placed before our daily shipping cutoff may ship the same business day, while orders placed later in the day generally move into the next business-day processing cycle.
Weekends, holidays, severe weather, carrier disruptions, high-volume periods, address issues, or products requiring additional handling can extend processing time.
Order Changes
If you need to correct an order, contact us as soon as possible. Once a package has entered the shipping process, we may not be able to change the delivery address, products, or shipping method.
Shipping & Tracking
Order Confirmed
You receive an order-confirmation email after checkout.
Order Ships
When the carrier label is created and the order leaves our shipping process, a tracking notification is sent to the email address on the order.
Track Delivery
Use the carrier tracking link for the latest scans, estimated delivery date, and delivery confirmation.
Carrier estimates can change while a package is in transit. Weather, seasonal volume, transportation interruptions, or handoffs between carriers can affect the final delivery date.
When Will My Order Arrive?
FruitFast ships from ZIP Code 49627 in northern Michigan. Delivery time depends on the shipping service selected, destination, carrier network, and the day your order actually leaves our facility.
For the most accurate estimate after shipment, use the tracking link included in your shipping confirmation.
If you would like a general USPS transit estimate before ordering, you can use the USPS Priority Mail delivery map and enter origin ZIP Code 49627.
Business Days Matter
Carrier transit estimates are generally based on business days. Weekends and holidays can affect how a quoted transit time translates into an actual calendar delivery date.
Returns & 90-Day Satisfaction Guarantee
FruitFast's 90-day satisfaction guarantee is designed to let you try an eligible product with confidence. It is not a multiple-unit, case, stock-up, or bulk return program.
One Opened Trial Unit
The satisfaction guarantee covers one opened unit of an eligible product per customer or household when purchased directly from FruitFast.com or our retail store.
To receive a refund, you must ship back the unused portion of that eligible trial unit according to FruitFast customer-service instructions. The refund is issued after the returned product is received and reviewed.
What the Guarantee Covers
Contact FruitFast within 90 days of purchase. If the direct purchase qualifies, the satisfaction-guarantee refund applies to the product purchase price of the one eligible trial unit.
What the Guarantee Does Not Cover
Multiple bottles or packages, case purchases, stock-up quantities, unusually large quantity purchases, and bulk items are excluded from the satisfaction-guarantee refund. Original shipping charges are non-refundable.
What About Additional Unopened Units?
If you purchased additional unopened units of the same product, contact FruitFast before returning anything. Any return eligibility for those unopened items is handled separately under the applicable standard return policy and is not part of the 90-day satisfaction guarantee.
Purchases made through Amazon, Walmart, eBay, or another third-party marketplace are handled through that marketplace's applicable order, return, and refund process.
Different policies may apply to dried fruit, jarred goods, merchandise, damaged shipments, or other product categories. Contact us if you are unsure which policy applies to your order.
Damaged, Delayed, or Missing Packages
If your order arrives damaged, appears to be missing items, or has not arrived after the carrier's expected delivery window, contact FruitFast so we can review the shipment.
Damaged Order
Please keep the packaging and product until we review the issue. Photos of the shipping carton, shipping label, damaged product, and packing materials can help us document a carrier claim or determine the appropriate next step.
Tracking Says Delivered
Check the delivery location, mailbox or parcel locker, household members, and any carrier delivery photo or note. Some services use a final-mile postal handoff, so the final delivery location may differ from a porch delivery.
Report shipment damage as soon as possible after delivery so we have the best opportunity to document the condition of the package.
International Shipping
FruitFast can ship select products outside the United States. Unless otherwise stated at checkout, international shipments are sent on a Delivered At Place (DAP) basis.
Under DAP terms, the customer is responsible for destination-country charges that may apply, including:
- import duties;
- VAT, GST, HST, or similar taxes;
- customs brokerage;
- local postal or carrier handling fees; and
- other destination-specific government or carrier charges.
The carrier or local postal authority may contact the recipient to collect these charges before delivery. Published carrier transit estimates do not include customs-clearance time, and border delays are outside FruitFast's control.
International Orders Require Extra Attention
Customers are responsible for confirming that the products ordered can be imported into the destination country and for supplying any tax identification or destination-specific information required for customs clearance.
Refused or unclaimed international shipments that return to FruitFast are handled under the applicable returns policy. Original outbound shipping, return shipping, duties, taxes, brokerage, and carrier fees incurred in transit are generally not refundable. Bulk products may be excluded from refunds.
If you have a destination-specific question or need to discuss shipping terms before ordering, contact FruitFast before placing the order.
Frequently Asked Order Questions
Do I receive tracking information?
Yes. A shipping notification with carrier tracking is sent to the email address on your order after the package ships.
Do juice concentrates need cold packs for shipping?
FruitFast keeps its juice concentrates refrigerated before shipment, but cold packs are not required for normal transit. Refrigerate or freeze the concentrate when it arrives to maintain quality.
Does free shipping apply to bulk products?
No. Bulk items and pails are excluded from the retail free-shipping offer.
If I buy several bottles, can I return all of them under the 90-day guarantee?
No. The satisfaction guarantee is a try-it-with-confidence program covering one opened unit of an eligible product per customer or household. Multiple bottles, cases, stock-up quantities, unusually large quantity purchases, and bulk items are not covered as satisfaction-guarantee returns.
If you also have unopened units, contact FruitFast before returning them. Any return eligibility for those items is handled separately under the applicable standard return policy.
Do I have to return the opened product to receive the guarantee refund?
Yes. You must return the unused portion of the eligible trial unit according to FruitFast customer-service instructions. The satisfaction-guarantee refund is processed after the returned product is received and reviewed.
Are duties and taxes included on international orders?
Not unless the checkout or a written quote specifically states otherwise. Under standard DAP shipping terms, destination-country duties, taxes, brokerage, and related charges are the customer's responsibility.
What if I entered the wrong shipping address?
Contact FruitFast immediately. We will try to help, but address changes may not be possible after an order has entered the carrier network.
Still Need Help?
Our customer-service team is happy to help with an order, tracking question, return, shipping issue, or product-delivery concern.
Call toll-free: 1-877-591-3101
Email: help@fruitfast.com
Please have your order number available when contacting us about an existing order.
Policy note: FruitFast's 90-day satisfaction guarantee is a try-it-with-confidence program covering one opened unit of an eligible product per customer or household. Return of the unused portion of that eligible trial unit is required before a satisfaction-guarantee refund is issued. Multiple-unit, case, stock-up, unusually large quantity, and bulk purchases are excluded from the satisfaction-guarantee refund. Original shipping charges are non-refundable. Shipping services, carrier availability, promotional thresholds, and other return conditions can change. Checkout and written FruitFast customer-service instructions control if they differ from general information on this page.
Our Carriers
Our Default Carrier
(Normally the cheapest)
Better for Large Orders
(Now offering Ground Saver)
Preferred for Speed
(Saturday & 2-Day Shipping)
Our Default Carrier
(Normally the cheapest)
Better for Large Orders
(Now offering Ground Saver)
Preferred for Speed
(Saturday & 2-Day Shipping)