Order Information
We’re here to ensure your ordering process is smooth and worry-free! Find all the details you need about shipping, returns, and more below.
Free Shipping on all domestic retail orders over $99 - Bulk items excluded.
Placing an Order
Our goal at FruitFast (Brownwood Acres) is to make the ordering process as simple as possible. To do this, we send out order confirmations the moment your order is received. If you set up an Account, your order will be stored in your “Recent Orders” section.
Bonus: Customers who set up accounts receive 1 Reward Point for every dollar they spend. Click here to learn more about our Rewards Program.
Order Processing
What you see is what you pay—no hidden fees!
Orders received prior to 1:00 PM EST on business days are normally shipped the same day.
Tracking My Package
When your package ships, you will receive an email notification along with a tracking number. Use this information to track your order to your door. If you notice your order is being held up, please contact us, and we’ll assist in resolving the issue.
When Will My Order Arrive?
Use our Zip Code: 49627 on this LINK for estimated shipping times.
For example, if your order ships Wednesday and has a three-day transit destination, it would arrive on Monday. Use the tracking number sent with your shipping confirmation for precise arrival times.
Return Policy
If you are not completely satisfied with any one of our Premium Juice Concentrates or Pure Fruit Supplements, return the unused portion within 90 days of purchase for a full refund. Learn More about our 90-Day Money Back Guarantee!
Still Have a Concern?
Call us Toll Free at 1-877-591-3101 during regular business hours. Our friendly, old-school call center is eager to assist you.
You may also reach out to us through our Contact Us page.
International Shipping
We’re happy to ship select products outside the United States. Please note that all international orders are shipped on a Delivered At Place (DAP) basis unless otherwise stated at checkout. This means:
- Customer is responsible for all import charges in their region, including duties, VAT/GST/HST, customs brokerage, and any local delivery or handling fees.
- Your carrier (e.g., USPS, UPS, FedEx, or the local postal authority) may contact you to collect these charges before delivery.
- Published transit times do not include customs processing. Delays at the border are outside our control.
For smooth clearance, our commercial invoices include product descriptions, HS codes, country of origin, and values. If your country requires additional information (e.g., tax IDs), please add it in the “Order Notes” at checkout.
Refused or unclaimed international shipments that return to us will be processed per our returns policy; original shipping, return shipping, and carrier fees assessed in transit are not refundable. Bulk items and pails follow our bulk policy and may be excluded from refunds.
If you need a Delivered Duty Paid (DDP) quote (duties/taxes pre-collected) or have destination-specific questions, please contact us before placing your order.
Our Carriers
Our Default Carrier
(Normally the cheapest)
Better for Large Orders
(Now offering Ground Saver)
Preferred for Speed
(Saturday & 2-Day Shipping)
Shipping options for each carrier will automatically generate once your shipping information is submitted. Please note: Auto-calculated rates may not always be the cheapest, but our system defaults to USPS Priority Mail.
